The Google Pixel 3a and the Pixel 3a XL (review), courtesy of its stellar camera, has certainly impressed us, but things haven't been great for a number of users who've already bought the phones. It appears that this isn't the case, as many users are reporting that their new devices are randomly shutting down.
Read on to check out our roundup of the best Google Pixel 3a and Pixel 3a XL cases available, from rugged options to sleek protective layers. This might point to a hardware flaw on the handset or a bug in Google's software. The clear hope here being software so it can be fixed with an update to the devices instead of needing to recall devices. Affected users must also be missing out on important calls or messages if they have not checked their phone for thirty minutes. A hard reboot is one where the user has to press and hold the power button for up to 30 seconds until the phone vibrates.
Another user has also pointed to a "factory reset" as an effective solution against the shutdowns. Now, the time has come for the Pixel 3a and 3a XL to face a rather old problem in the smartphone world that refuses to go away: random shutdowns.
However, other users chose to exchange their phones while a few made a decision to return their devices for a refund altogether. We've even dedicated an unofficial bug tracker for the Pixel 3 here at Android Police to monitor the problems we've encountered.
A per Android Police, it is not now known exactly what's causing the issues and no fix is now being issued as a result.