Starbucks Corp will close 8,000 company-owned US cafes for the afternoon on May 29 so 175,000 employees can undergo racial tolerance training in response to protests and calls for boycotts after the arrest of two black men waiting in a Philadelphia store.
He's talking about this incident in Philadelphia where two black men were arrested last week because they were waiting in the store for a friend, but didn't buy anything.
The arrests occurred after the men asked to use the restroom at a Philadelphia location, but a Starbucks employee refused to grant them access because they had not purchased anything and eventually asked them to leave before calling police. The two black men were arrested at Starbucks after the store's manager called police because they were sitting in the store without ordering anything. Today, with more than 28,000 stores around the globe, Starbucks is the premier roaster and retailer of specialty coffee in the world.
Now, the CEO has announced that Starbucks employees will be receiving "racial bias training" to help ensure that an incident like the one that occured last week doesn't happen again.
Starbucks is closing all of its 8,000 locations across the U.S. for the afternoon of May 29 for "racial-bias education" training.
The announcement explains that on May 29, thousands of Starbucks locations won't open to the public because 175,000 of its employees will be receiving bias training.
He hoped the two men and she would meet as a "opportunity for healing".
This is to allow staff to take part in racial-bias education.
The brief 911 call was among recordings released Tuesday by the Philadelphia Police.
The Philadelphia Commission on Human Relations is also investigating.
The incident came at a time when the company is grappling with flat traffic and lackluster sales growth at its more than 14,000 US cafes.
Currently, Starbucks owns over 8K restaurants in the US, which employs approximately 175K people, Johnson indicated to the morning news show.
No charges were ultimately filed, but the two men were reportedly held for multiple hours on trespassing charges, from late afternoon Thursday until 1:30 a.m. on Friday. I think I take it very personally as everyone in our company does and we're committed to making it right.