Now their attorney wants to know whether Starbucks enforces their policies as thoroughly with white customers, while CEO Kevin Johnson would like the whole mess to go away.
Police have not released the names of the men arrested.
The friend arrived as the men were being led out in handcuffs by police.
Police Commissioner Richard Ross has said previously his officers did nothing wrong and performed only "a service that they were called to do". The men were held for almost nine hours before being released, said Lauren Wimmer, a lawyer who represented the men over the weekend.
"SHRM Online has collected the following stories from its archives and other sources on the topic of unconscious bias and discriminatory conduct". While many are calling out the coffee chain for having the men taken into custody, the Run The Jewels MC wants to put his energy on commending the men who were arrested for acting with class during an otherwise infuriating situation.
The apology came as the furor built over a videotaped incident in which police at a Starbucks in the Center City district of downtown Philadelphia arrested the men Thursday after store employees said they were trespassing.
The store manager who called police "is no longer at that store", a Starbucks spokesman told NBC News Monday afternoon, but did not add further detail. Ross confirmed that the officers released the men from custody after they discovered Starbucks was not planning to prosecute them.
An IHOP in Auburn, Maine, apologized after a server asked a group of black teens to pay upfront for their meal; the restaurant had had problems with teens leaving without paying in the past. The manager asked the men to be removed for allegedly trespassing.
What you don't know about implicit bias can hurt you-and your company. "In fact, they were really trying not to make an arrest in this case".
The question is what to do about it.
Protesters swarmed a Starbucks in Philadelphia on Monday, days after police arrested two black men who had been waiting there to meet a friend. Footage posted on social media showed protesters holding placards and chanting slogans against the company and the police action.
In the video, he noted that the blame for the occurrence-which he called "reprehensible"-rests with him, not the manager of the store where it occurred".
"First, to once again express our deepest apologies to the two men who were arrested with a goal of doing whatever we can to make things right", Johnson said in a statement. In addition to our own review, we will work with outside experts and community leaders to understand and adopt best practices. "I'd like to invite them to join me in finding a constructive way to solve this issue".
"Starbucks stands firmly against discrimination or racial profiling", he said in the blog post. "What happened was wrong, and we will fix it".
Video of the arrest of the two men in Philadelphia has racked up over 10 million views and prompted the demonstrations. Protesters with the Black and Brown Workers Cooperative and Philly for Real Justice lined up outside of the store in the pouring rain beginning at 7 a.m. Minutes later, they filed in. With a president who's promised to run the country more like a business, Ballmer argues, we need data more than ever to see where we're succeeding and where we might be failing.