Engadget states that the companies are promising same day repairs on Galaxy phones ranging from the S6 and Note 5, through the S9 and Note 8, often with most problems taking less than 2 hours.
Elsewhere there are similarities to the Galaxy S8 models that preceded these two handsets, including the batteries and front-facing camera tech - that means the AR Emoji feature Samsung introduced with the S9 is largely down to software upgrades. There was also an alternative in the form of Samsung's Premium Care service, which costs $11.99 a month and offers both in-person and virtual support.
In the process of making the ad, T-Mobile appears to have accidentally set two world records: the longest distance towed behind a blimp, and the fastest text on a touchscreen phone while waterskiing. All uBreakiFix technicians are Samsung-certified and "use genuine Samsung parts", and tools for the repairs. Customers will also be allowed to come in without an appointment, but they will have to leave their smartphone. He added further that the announcement marks a fundamental shift in their service care offerings to their consumers and shows their commitment to providing the customers of Samsung with support anywhere and anytime they need it.
One of the few complaints that I had as someone who used to own Samsung devices in the U.S. was the lack of offline support.
It's a sensible move for Samsung to make, particularly in the face of Apple's popular Genius Bar fix and support facilities. In similar fashion, Apple's iPhone X is one of the company's revolutionary smartphone with a new design and offers a quite refreshing experience for the iOS users.