IPhones and Apple Watches are 'butt-dialing' 911 dispatchers

Borked Apple devices are making bogus 911 in California

Borked Apple devices are making bogus 911 in California

Naturally, officials at the fix center have been trying to discover why so many calls are being made to the emergency services.

Since October 2017, Apple devices have made approximately 1,600 accidental 9-1-1 calls from its Elk Grove facility, local police told local news outlet CBS 13. The company is urgently working to stop further calls and distractions for dispatch employees dealing with real emergencies throughout the day.

"The times when it's greatly impacting us is when we have other emergencies happening and we may have a dispatcher on another 911 call that may have to put that call on hold to triage the incoming call", said Jamie Hudson, a police dispatcher.

According to CBSLocal Sacramento, an Apple spokesperson provided the following statement.

CBS Sacramento is reporting that phones located at an Apple fix center in Elk Grove California have been calling 911.

Since Jan. 1, Hampton said, the sheriff's communication center has received 47 uninitialized 911 calls and has been able to document that 30 of those came from the Apple facility.

Last year's updates for Apple Watches and iPhones were supposed to make requesting emergency assistance easier and faster, but in one California county, Apple could be interfering with the response process by bombarding local emergency systems with false alarms.

Elk Grove police said public safety was not in danger at this stage, but wanted to work with the company to solve the problem as quickly as possible. Apple Watch also has the same feature.

It seems the issue has been popping up constantly since the iPhone maker released the Apple Watch Series 3 previous year.

The issue is likely this SOS feature. One of the several ways in which Apple has the iPhone call 911 is to press and hold the side button and one of the Volume buttons until the Emergency SOS slider appears. If so, be sure to read our guide on how to disable Auto Call right here. For users of the iPhone 8 and iPhone X, an owner can trigger the supposedly helpful feature by holding down both the volume buttons and the Side button.

Could emergency call feature be to blame?

If you hold down the buttons until the countdown ends, your iPhone automatically calls emergency services.

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