However, the latest word from the airline is that these issues have been addressed.
On Wednesday, American acknowledged that a computer error had allowed too many pilots to schedule vacation time during the holidays.
American Airlines reached an agreement Friday with its pilots' union to avoid having to cancel thousands of flights during the Christmas holiday season because of a glitch with the pilots' schedules.
If an agreement between both parties had not been agreed upon, flights between December 17 and December 31 would have been affected at many airports in American's network including some of its largest hubs such as Dallas/Fort Worth.
The error caused the scheduling system to show that the airline had sufficient crew for some flights when it did not.
If Santa is flying, so is American Airlines. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve almost 1,000 destinations with 14,250 daily flights to 150 countries.
American has about 200,000 flights scheduled for December and operates an average of 6,700 daily. "That number of open flights continues to decrease, thanks to our pilots who are stepping up to the plate and picking up trips", American said.
Then, on Thursday, American said that the problem was largely solved, and "only a few hundred" flights remained unassigned. By working together, we can assure customers that among the many stresses of the season, worrying about a canceled flight won't be one of them. This meant that, during the busiest travel time of the year, many flights were left without pilots. The APA, meanwhile, advised pilots not to sign on, saying that the airline's solution violated the union contract.
Both APA and American declined to detail the exact nature of the agreement, but the deal comes at a time when airlines' rising labor costs are in the spotlight.
The APA, in its own statement, confirmed that American "will be able to maintain a full December schedule as planned for its passengers".