Amazon.com, Inc. (NASDAQ:AMZN) just made it easier for your delivery person to deliver your package inside your home through Amazon Key. Amazon said the drivers would be well-vetted, while one expert said the company has built up trust with customers and younger customers were more likely to try it out.
Amazon has announced a new program that will allow packages to be delivered inside their homes. If you're interested on the option but don't know much about installing cameras or tech devices, the company is also offering free installation. When an Amazon delivery arrives, whoever is delivering the package can unlock the door and drop off your package.
Amazon Key works with the organization's new Cloud Cam surveillance camera, a smart entryway lock and the new Key application. Meanwhile, the Amazon Cloud Cam is recording everything to ensure a smooth delivery.
The new service could offer a major advantage for city occupants who've had bundles stolen from their doorsteps or simply drenched by rain. He said millennials are already comfortable posting photos and their whereabouts on Facebook, Instagram and other social media.
"Amazon will have to address those inevitable privacy concerns consumers have over time", Blaber said.
Amazon today announced Amazon Key, a new service exclusively for Prime members that radically improves the convenience of receiving deliveries. No access codes or keys are ever provided to delivery drivers.
Amazon at its discretion may choose to correct a service not completed to satisfaction, to refund the cost of a purchase and pay for up to $2,500 in property damage, or to help file a claim against the service provider's insurance. The camera is designed for indoor use only, and doesn't have batteries - it has to be plugged in to work.
"People have a hard time letting cleaning people into their house if they haven't been properly vetted", said Ivan Hofmann, a former FedEx Corp. executive and transportation-industry consultant. Amazon Key will be available in "37 cities and surrounding areas" throughout the U.S. to start, with more locations coming online after launch. It's not immediately clear whether the Amazon Key Happiness Guarantee would cover medical costs for gnawed couriers.
"This is not an experiment for us", said Peter Larsen, vice president of delivery technology at Amazon. Unlike person detection, face alerts actually ID specific faces of friends, family and other folks who you regularly expect to show up at your home (from a database of faces you create).